The website works better than it did in the beginning (less time staring at the green circle going round and round). The the @#$%^&!!!! thing is still terribly designed!! I show up and log in. Good enough. I am then presented with a screen that has several links that I can click. First there is a label saying "View my current applications." Below it is a box that says "2014 New Mexico application for Individual & Family Coverage," together with a status and application number. To the right of the label is the option to apply for new coverage. Below the box is a link allowing me to "Find my application." "Apply for new coverage" leads me to a link below that says "Apply and shop for coverage for me and/or my family." Well, I kept clicking on that link and it kept leading me into a closed loop that wouldn't let me @#$%^&! apply! It got so frustrating that I finally called the help line, only to be told to click on the box that said, "2014 New Mexico application for Individual & Family Coverage," which led to the incomplete application.
Okay, it is a small thing, and easily resolved, and maybe it shows me as dense. But it was really difficult for me to figure out and blocked my application for days! How many other people have had similar frustrations just not knowing which link to click, I wonder.
View my current applications
Take the next steps here if you applied with a paper application or the Marketplace Call Center, or you were referred by your appropriate state agency.
– like your income or family size – select "Apply for new coverage" instead.
Apply for new coverage
INDIVIDUALS & FAMILIES
If you believe you have a situation that may qualify you as exempt from the requirement to carry health insurance,
SMALL BUSINESS EMPLOYERS
This application is only for use by small business employers looking to provide coverage to their employees through the SHOP program.
Right-click the link to the PDF document and select “Save As.” After you have downloaded the PDF document to your computer, open it using Adobe Reader to complete the application. Adobe Reader is required to complete the application and is available as a free download.